Refund and Return Policy
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us with details of the product and the defect within 14 days of the product’s ship date. You can contact us via our contact form. Alternatively, you can send the item you consider defective to:
2/55 Sherwood Rd, Toowong QLD 4066
Deliveries will only be accepted 9am – 5pm from Monday to Friday.
Tiki Mugs Australia is not responsible for shipping costs if you decide to return a defective product via mail without first obtaining approval from us. Upon receipt of the returned product, we will fully examine it and notify you via e-mail or mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will either replace the product or issue you store credit to be used on future purchases at Tiki Mugs Australia. In special circumstances we may also at our discretion refund the purchase price, using the original method of payment.
What is Considered Defective?
Tiki Mugs Australia will determine which items are defective and eligible for exchange or refund based on the following criteria:
A defective item is:
- An item that has broken in transit from the seller (Tiki Mugs Australia) to the customer.
- An item that cannot be used for its intended purpose as a result of a significant manufacturing defect.
- An item that has been recalled by the manufacturer.
A defective item is NOT:
- An item that has been used.
- An item that has normal variations as a result of the manufacturing process.
- An item that has arrived later than anticipated.
- An item that is no longer wanted by the customer.
When you place an order through tikimugsaustralia.com.au you agree to our Refund and Return Policy. We reserve the right to make changes to this Refund and Return Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Refund and Return Policy. Any changes or modifications will be effective immediately upon posting the updated Refund and Return Policy on the website, and you waive the right to receive specific notice of each such change or modification.
You are encouraged to periodically review this Refund and Return Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Refund and Return Policy by your continued use of the website after the date such revised Refund and Return Policy is posted.
Refund and Return Policy last updated on 07/15/2022.